Our Method

You might be surprised that we are actually offering you 1 week free trial for any of our services. Well, you don’t need to be surprise, our main motivation in offering you free services is to facilitate the success of your business through enhanced customer support, telemarketing, appointment setting, customer retention, etc., which ultimately increase your profits. We're positive and honest with our process and past results and as we work and collaborate with you, we hope that we will be able to develop a long term business relationship.

Many processes and supporting functions can be employed in call center such as planning, staff arranging, call routing, after-call processing and confirming, etc., At Simplex BPO, we pride in implementing the general recipes for the effective and balanced call center strategy as follows;

1. Leads. Getting the best leads is 30% of the success. Fresh, specific leads are tricky to find and can be costly, with respect to the industry and campaign. However, getting the best leads will immediately show the outcomes and certainly make our obligation more efficient.

2. Script. This is when our mutual cooperation begins. Our script specialists works along with you to know the merchandise and also the specific prospects to produce the perfect script for the campaign. A lot of companies undervalue the significance of the best script which implies that a lot of your valuable leads go wasted.

3. Experienced agents. Every agent, designated for your campaign, undergo customized training to take into account all possible questions and reactions the clients may have. Some campaigns require agents to cope with the “gatekeeper” or inquire specific understanding around the service or product being promoted.

4. Tracking and monitoring. Each one of the telephone calls are being recorded and saved on our server and you can monitor and adjust your campaign by the time it progresses.

Guaranteed --No string attached! So, when we feel, that your products or services isn't selling, and also the campaign isn't working, we won't waste your hard earned money and, more to the point, we counsel you to find other way of enhancing/promoting your products. At the end of the day—the finish outcome is simple: elevated sales, elevated client satisfaction, elevated efficiency and elevated profits.