Simplex FAQ

We encourage you to contact us and learn more. Meanwhile, below are a few commonly asked questions;

Should I continue to torture my sales people to do cold calls?
In the world of sales, face-to-face presentations results to more closed deals compared to cold calls. So if your sales people are still wasting their time doing cold calls, you should stop because you are not gaining a competitive advantage over you competitors. Nowadays, most of the high performance national sales organizations are already employing outsourced appointment setting services. Appointment setting services do help sales people maximize their pipelines by arranging a face-to-face meeting with the potential customers which immediately results in 2 to 3 times increase in revenue with only minimal sales cost.

What precisely are the charges to use appointment setting services?
The starting rate for lead generation, appointment setting, data base updates and most inbound campaigns is $9.00 per hour.

Are there any setup or list fees?
For a limited time, we are waiving ALL other additional fees for set up, script assistance, and B2B call lists which is valued at $299 to $699. However, for B2C campaigns, we will charge a minimal fee for call lists depending on the criteria needed. We will work hand in hand with you to composed the proper message and fine tune parameters for the targeting criteria. After setting up the guidelines, our support team will then conduct the campaign.

Is there a minimum commitment?
A four weeks minimum trial period is all we ask, we do not ask you to start with a long term commitment. You can renew on a weekly basis and add agents if you wish. And if ever your campaign is on a limited geographic area, we will allow for hiatus or break, after the initial 4 weeks renewals.

How many phone calls does a representative make in a day?
A single representative can make 200 or even more calls per day depending on the contacts and list quality. Appointment numbers depends on the type of campaign, on an average it ranges from 1 - 8 or higher. On a three or more agent campaigns, the dialer will have an average of up to 300+ calls per day. We do not use the technology that puts the client in a hold status; we don’t want our client to hear dead air until an agent is available. So, without a miss, our agents answer the call as soon as someone is on the other line.

Do I get to choose on a representative working on my account?
Yes, we will assign an account manager to arrange our agents for a phone interview or mock calls with you, so you can choose an agent who can best represent your business.

Do I get to listen to the agent doing campaigns for my business?
We will let you do a live monitoring to your agent. We do NOT schedule monitoring calls; we intend not to let the agents know as it is advantageous to all involved. In addition, we record all appointment or sales calls where permitted by law to uphold the integrity and maintain good business relationship with our clients. Recordings are also done for the safety of our respondents, whether residential or business.

What reports do I get?
We always go an extra mile by providing you with tailor made and detailed reports. We have developed a client portal where you can access sales reports, appointments and all the recordings. This is accessible to our clients 24/7, which means you can track your agent’s performance and campaign progress in a real time. Our account manager also sends you daily reports to your email address for easy reference.

Where are you located?
Our corporate office is located in Seattle, but all calls are made from our world-class redundant Philippines call center facilities. One of the reasons why we can offer you significant savings for your money is the location. The Philippines has always been the number one destination for outsourced sales and voice support services due to their English skills and culture which is close to the western world. Aside from our highly educated agents, we have American and Canadian management on site to ensure that we keep up with our high quality standards.

How do we start?
Simply give us a call at 1-702-726-9188 to get a free consultation and quote.