Direct Response and Infomercial Lines

With our dedicated customer support agents, inquiries become sales

One of the ways to make a sale is through infomercials. However, in order to make infomercials effective and successful, it is important to provide the necessary customer support.

We at Simplex have been providing Direct Response services for infomercial sales. We have been effectively handling callers from all mediums including radio, television, and internet marketing campaigns, turning these calls into purchases, and consequently converting sales potential into tangible profit.

We maintain our own standard of service with training, being detail oriented and having team effort -- where each of our dedicated customer support agents undergo extensive training to efficiently handle all inbound calls.

Our agents are fully apprised of the attributes of your products and services so they can effectively provide the necessary information to your customers through web chats, instant messaging and call center calls.

By Direct Response, we do not just process orders, but we also convince a hesitant buyer into an actual buyer. We can achieve this by being competent enough to provide the answers to the inquiries that callers have about the products and services they have seen or read.

Every Simplex call center agent has undergone full training in handling queries that does not only inform the customer about your company’s product or service but also enhances confidence in the company, such that a sale is consequently made.